Practical training with fast lane: preparation for the use of the Cisco interaction Manager Hamburg / Berlin, June 24, 2009 the Cisco Learning solutions partner fast lane presented the new course Implementing Cisco Unified email & Web Interaction Manager Enterprise (UEIME). In particular Cisco-Channel Partner/Reseller and customers belong to the target group. The Cisco interaction Manager makes it possible to edit responsible, email, chat, Web collaboration, voice issues as integral part of Cisco Unified Contact Center Enterprise 7.5 (unified CCE). “” In the course of the five-day training, participants will receive all necessary knowledge for the implementation, configuration and support of the individual components of unified E-Mail interaction Manager “and unified Web Interaction Manager”. Curriculum at a glance features architecture/installation user management knowledge-base General management and workflow E-Mail agent the integrated system configuration of Unified Contact Center Enterprise Unified WIM Monitoring and reporting troubleshooting and Troubleshooting dates: 03rd 07.08.2009 Frankfurt Frankfurt Aug August 14, 2009 Berlin 28.09 02.10.2009 price (excl. VAT): 2.390,-euro more information is available at the following link available: course/1713.
Fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St. Petersburg and Tokyo. Fast lane is an independent and certified worldwide Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers. In addition, fast lane offers the original training from check point, Cisco IronPort, HP, Sun, Symantec, VMware and other manufacturers as well as own IT training, ITIL – and project management seminars. Multi-vendor services ranging from preliminary analyses and evaluations about the development of future-oriented solutions to the management of the project and to the implementation of the concepts in the company.
Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting. More information: fast lane Institute for knowledge transfer GmbH gas 4 D-22761 Hamburg contact: Barbara Jansen Tel. + 49 (0) 40 25 33 46 – 10 fax + 49 (0) 40 23 53 77 – 20 E-Mail: PR agency Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact person: Olaf Heckmann Tel. + 49 (0) 26 61 91 26 0 – 0 fax + 49 (0) 26 61 91 26 0-29 E-Mail: